Standardisation
How do we make them consistent?
The third step in the process is to examine each category and determine the best way to present the knowledge in a standardised way.
This step also involves the identification and removal of duplicated information. Any piece of knowledge should reside in one place only so that when it is updated, it only has to be done once.
Knowledge should be presented in a consistent format, in small modular pieces, so that it is easy for your people to find what they are looking for.
Dynamic Knowledge Solutions uses and highly recommends the proven Information Mapping ® format.